Case Study: How Bachuwa Law Cut Case Processing Time by 60%
The Challenge
Bachuwa Law, a consumer protection law firm, was drowning in manual processes. Every new client meant:
- 45 minutes of manual data entry
- Paper-based document collection
- Multiple back-and-forth emails to gather missing information
- Attorneys spending hours on admin instead of legal work
The Numbers Before
| Metric | Before |
|---|---|
| Client intake time | 3-5 days |
| Document processing | 2 hours/case |
| Attorney admin time | 40% of workday |
| Client satisfaction | 3.2/5 |
The Solution
We built a custom AI-powered CRM that automates the entire client intake process:
- Smart intake forms that adapt questions based on case type
- Automated document processing using OCR and natural language understanding
- Intelligent case routing that matches cases to the right attorney
- Automated follow-ups that keep clients informed without manual effort
The Results
After 3 months of implementation:
| Metric | Before | After | Change |
|---|---|---|---|
| Client intake time | 3-5 days | Same day | -80% |
| Document processing | 2 hours | 48 min | -60% |
| Attorney admin time | 40% | 15% | -62% |
| Client satisfaction | 3.2/5 | 4.7/5 | +47% |
"WhateverAI didn't just give us a tool — they gave us back our time to actually practice law." — Attorney, Bachuwa Law